• Phone: 631.269.0841 Ext. 10 | Email: sales@ledspecialists.com
    • If you need to return a product, please send “Request for RMA” to sales@ledspecialists.com. If we approve the return we will issue a Return Merchandise Authorization (“RMA”) number. This number should be clearly marked on the returned package.
    • All returns must be approved by LED Specialists
    • You may return products within 15 days of shipment date, subject to the following:
      • Returned products must not have been used, installed or modified in any way. They must be in their original cartons with sufficient packaging material to ensure they are resellable. All manuals and ancillary items must be in saleable condition.
      • Certain products may be designated non-returnable products.
      • A restocking fee of 25%, plus the cost of shipping the product to you will be withheld from the refund for products without manufacturer’s defects.

    Order Cancellations:

    If you want to cancel an order that has not yet shipped, we will do so without charge. If order has shipped, it cannot be canceled, and is subject to the returns policy.

    Warranty Policy:

    All products sold by LED Specialists have a limited warranty period. (see product pages for warranty information).

    LED Specialists will honor this warranty on any products that fail during normal use due to manufacturer’s defect and have been installed and connected properly.
    Once received our technicians will determine the cause of defect.

    Company warrants that the goods are free from manufacturing defects in material and workmanship under normal use and service for a warranty period as stated on the product web page from the date of purchase to the original end user. Warranties do not extend beyond the original end user. Claimant must furnish proof of date of purchase. Company will provide replacement goods or may opt to reimburse the purchase price if that is infeasible. Company’s sole liability with respect to any defect shall be for the replacement of the defective goods. Company will not be responsible for any costs relating to the labor of the replacement products.

    COMPANY WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE GOODS OR OTHER INDIRECT DAMAGES WITH RESPECT TO LOSS OF PROPERTY, REVENUES, LIFE OR LIMB, PERSONAL INJURY, AND CLAIMANT’S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING GOODS.

    Here is a list of exceptions to our warranty policy:

    • Damage due to mishandling or abuse of the product.
    • Not using a voltage regulated power supply to connect products or controls.
    • Connecting products to the wrong Output Voltage.
    • Improper connection of power supplies, LED products or controls.
    • Connection of LED products or controls directly to any A/C power source.
    • Using products in an extremely hot environment.
    • Water damage to non waterproof products.
    • Electrical power surges.
      Note: It is recommended that if there is a possibility of power surges then you should consider a surge protector for the incoming A/C power line.
    • Damage from Lighting or Electrical Storms.
    • Acts of God.
      Example: hail, flooding, tornado, fire, wind
    • Products or electronic components that have been modified by the user.
    • Products used for purposes other than intended and directed.
    • Products damaged by connection to LED systems or components not purchased from LED Specialists.

    Our Location

    Contact

    4250 Veterans Memorial Hwy STE 2060 W
    Holbrook, New York 11741

    Phone: 631.269.0841 Ext. 10
    Fax: 631.269.1213
    Email: sales@ledspecialists.com